Let’s start by defining the topic: what is enterprise service management (ESM)? ESM is the use of IT service management (ITSM) principles and capabilities to improve business performance, service and outcomes. According to the IDC, ITSM vendors sit at the forefront of digital transformation. Having said that, while ITSM is a means of managing and […]
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How to develop an open source security strategy
The first thing to understand is that it is crucial to develop an open source security strategy. The implementation of a security framework that will enable a company to realise the benefits of using open source, without dramatically increasing risk, is crucial. It’s important to understand that open source software risks revolve around three key […]
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Dealing with disruption – from challenge to change
COVID-19 has been a massively disruptive force—it has caused businesses to close, forced people to work from home, accelerated the rate of technological adoption and pressed organisations to reinvent themselves overnight to remain sustainable and survive. It has also exacerbated issues that existed pre-pandemic. Unsurprisingly, business leaders face considerable challenges as they look to the […]
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Guardians of product performance track app development step by step
Performance engineering is transforming software development and the job descriptions of all those engaged in it, ensuring consistent production performance results. In my first article in this series of two, I took an in-depth look at the difference between performance testing and performance engineering. One of the important things to note is that performance engineering […]
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Multiple ways to monetise data
Data monetisation can take many forms and does not apply only to selling data to third parties, according to iOCO data experts. Speaking during a webinar on translating data into money, hosted by iOCO in partnership with ITWeb, Varsha Ramesar, cluster executive for Data and Analytics at iOCO, Louis de Gouveia, data competency manager at […]
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Everything you need to know about open source
Most outsiders see open source as one of the things they find most hard to come to terms within the IT ecosystem: an open collaboration between individuals to create software that is made available to anyone, not necessarily at no cost.As Richard Stallman puts it: “‘Free software’ is a matter of liberty, not price. To […]
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The case for increased automation of the finance function
Whichever way you look at it, automation has become a feature of the finance function – a very positive one at that. In 2014 research from McKinsey Global Institute estimated that activities comprising 34% of a financial manager’s time could be automated by adapting current technologies, freeing up finance professionals for more strategic activities. Executives sat up and listened. […]
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How to get the full benefits of testing automation
Testing has become the bottleneckProducts can’t go to market without being thoroughly tested, but the testing process can often be a bottleneck that prevents an organisation from realising the benefit of taking new features to clients. Limiting companies’ abilities to increase revenue generation and obtaining a competitive advantage.It’s clear that organisations cannot rely on manual […]
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Relief efforts hampered by lack of optimal data use
Relief efforts to help communities impacted by the unrest of the past week could have been supported through pooled data and optimal integration and analytics, especially when it comes to security and the enablement of vulnerable people such as children and the elderly, according to Varsha Ramesar, cluster executive for data and analytics at iOCO.Speaking […]
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RPA can transform finance departments
Robotic process automation can transform finance in manufacturing, enhancing customer and vendor experience, improving process efficiencies and productivity, reducing human error and delivering a 24/7 workforce and quick ROI with the right use. This is according to Johan Du Preez, Business Development, Automation at iOCO, and Neil van Wyngaard, Business Unit Manager and Enterprise Architect […]
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