SAP Managed Services

iOCO SAP Managed Services is an agile Managed Services provider in Enterprise Applications area with a track record of over 15 years. Whether you require small to medium-sized support bucket hours, or comprehensive take-on frameworks, we leverage our Value-Driven support model which drives down monthly costs through efficiencies. This unlocks savings that can be reinvested into the organisation to drive business value.

Difflect Digital Disruption

“The age of digital disruption demands a new approach. The right provider is a strategic business partner vital to success, transformation and growth.”

Today, digital disruption threatens most businesses.

 Businesses who fail to innovate and leverage benefit opportunities will fade away into history. Forward-looking businesses that have opted for a value-driven model are more anti-fragile, which means they not only survive market shocks but thrive

Beyond Support

“Forward-looking IT organizations have started to view Hosting and Support not as an isolated service, but as a capability that must be tightly linked to continuous improvement and business innovation.”

This is the golden standard for businesses seeking to scale and create a competitive advantage. Information Technology (“IT”) is at the heart of this transformation. IT is no longer seen as the dark basement where techies resolve business calls, but the centre for business innovation. A business partner and enabler powered by enabling technologies. This makes support critical to the operation of any innovative business. Support needs to ensure that core systems run optimally to propel the company into the digital future.

Highly Available and Efficient

Our Value-Driven Support Model ensure your SAP landscape is always highly available and running efficiently, which translates into business value that helps you remain competitive.

Why iOCO

With iOCO as your SAP Managed Services partner, explore a wide range of benefits

Deep SAP Expertise

Access to expertise across multiple applications at different skill levels.

Deep Insight

Gain visibility into SAP system health and efficiency with powerful support analytics.

Focus on Core Competencies

Reduce support related activities giving you time to focus on your core business.

Transform Customer Experience

Receive unparalleled service through a disruptive Customer Success Management model.

Continuous Improvement

Accelerate your digital roadmap through continuous improvement initiatives

Unlock Business Value

Drive down support investment through efficiencies to access savings.

Managed Services that add value

Our Value-Driven Support unlocks business value.

Customer Success Management

One of our key success factors is our customer-centric approach to support. You will be assigned a dedicated Customer Success Manager (CSM), who will play a pivotal role in managing the support engagement. He/she will develop a deep understanding of your context and will provide leadership in areas including:

  • Context of the your SAP Solution
  • Business processes
  • Challenges
  • Critical points
  • Key people
  • Quality of delivery by permanent monitoring of the engagement

Integrated Service Desk

Our integrated Service Desk based on ITIL best practises, provides system monitoring, incident management, service request management, change mangement, problem management, follow-ups and reporting.

The Integrated Service Desk ensures that incidents, changes and service requests are assigned correctly and escalated accordingly to meet your SLAs.


Our integrated Service Desk can integrate with your own avoiding duplication of effort

Functional Support

Our expertise extends across all SAP technologies and functional areas. With application support services, we will resolve your issues quickly and efficiently. This includes SAP Legacy, SAP ECC, SAP S/4 HANA and affiliated third party solutions.

You will receive the benefit of having varied skilled resources at your disposal. Our tiered approach enables the Principal Consultants, subject matter experts with vast years of experience, to provide critical design input, as well as technical escalation consulting on complex calls.

Technical Support

Our deep technical SAP experts have intricate knowledge of both infrastructure and application layers in the SAP environment. This includes databases, operating systems and applications in cloud, on-premise and hybrid models. This ensures a well-maintained, optimised environment that enables you to do what you do best.


This service includes SAP Basis activities, SAP Solution Management activities, SAP Licence and Maintenance Management (PCoE) and SAP Licence Audit activities

Our integrated Service Desk can integrate with your own avoiding duplication of effort


In a world of digital disruption with increasingly complex business models, you require solutions tailored to your business. This service provides you with your competitive advantage. Our experts have the ability to advise, create, maintain, enhance or adapt your solutions, using ABAP development according to best practice standards


In our hyperconnected society, security has never been more essential to protect one of your most valuable assets – your data. Our experts will advise, create, maintain, enhance and adapt best practice roles and authorisations to maintain the integrity of your SAP environment.


We design our security solutions to help organisations protect their data in a constantly changing digital world. Our SAP security solutions comprise the following: Identity Management, SAP Access Control, SAP Security Audits and Role-based Authorisation Management based on best practices

Our integrated Service Desk can integrate with your own avoiding duplication of effort

Advisory Services

Our trusted advisors consist of Principal Consultants and Subject Matter Experts. They provide you with tailored insights into your SAP environment and advise on the latest best practices and industry trends to help you achieve and retain a competitive advantage.


This service includes trend analysis on support tickets, system reviews, thought leadership and knowledge cafés. Additionally, we will help you design and implement your digital roadmaps. In this way, we move beyond support and become a strategic partner

They Trust Us

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