Not too long ago, we sat in our office parks and it all just worked – the infrastructure let us do our jobs. We took things like connectivity, LAN management, security, productivity management, voice calling and bandwidth controls for granted.Now, with mobility or hybrid work coming into play, your workforce is scattered, and gaps are […]
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If we can do better for our customers, we can do better for our employees
Over the past decade new technologies have been embraced by companies looking to create exceptional customer experiences. But funnily enough we’ve not invested the same thought or energy towards providing an equivalent experience for employees. Until quite recently, it was almost expected that employees should suffer through a myriad of separate systems: performance management, administration, […]
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Data literacy – what’s the hype?
In a series of two articles, I will reveal why data literacy is a business game-changer and why, at your peril, you might ignore this now well endorsed fact. We have long since moved away from concerning ourselves with terms such as computer competency, computer proficiency and computer literacy – all of which have, in […]
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Bots help take contact centres into the future
Intelligent bots are helping improve customer service and contact centre agent experience, and will play an important role in the contact centres of the future. This is according to Johan du Preez, Business Development, Automation at iOCO and Phumi Ndobo, Cluster Exec, Gauteng Sales at iOCO, who were speaking during an iOCO webinar on the […]
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Apex BI, iOCO assist enterprise organisations to dodge cost bullet on remote work communications
Large enterprises that scrambled to deploy remote workforces at the start of the lockdown last year unwittingly stood to be crippled by massive communications costs – with mobile data consumption by some organisations spiking by up to several terabytes of mobile data in a single month. This is according to systems integrator iOCO and technology […]
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IDC CIO Summit 2021 – Mary-Lyn Raath
Todays CIO has so many priorities, the question is where to invest to create true value and return on investment, faster. Watch @Mary-Lyn discuss the topic of hyper expectations of ROI from digital investments at the 2021 IDC CIO Summit.
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AWS empowers financial services provider to offer customers relief when they needed it most
When COVID-19 hit, one of our customers, a financial services provider (FSP), wanted to offer payment relief options, to help its own customers through this uncertain time. However, it relied on its holding company’s systems and infrastructure, which typically followed a waterfall development approach. So, although the FSP wanted to move fast and offer payment […]
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Women in Finance – it’s so much more than a numbers game
Being a finance professional is one of the few careers that allow you to straddle an entire organisation. We acquire skills throughout our career that should stand us in good stead in any role we play; we can become CFOs, CEOs, or CROs – we can build businesses, stabilise them, turn them around, influence, and […]
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The year 2020 spurred exceptional shifts in society
The pandemic and the resulting economic crises challenged governments and businesses to adapt quickly to the rise of a ‘zero-touch’ world. EOH and iOCO were among those at the forefront of that change. Our experience has taught us the benefits of automation and technology. But we also know what can’t be automated: among other things, […]
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Powerful anytime, anywhere user experiences through virtualisation
Hybrid work is here to stay. How your people connect and access applications and data, and the extent to which you can make the employee experience more secure, productive, seamless and cost-effective will increasingly determine your attractiveness as an employer. One way to create powerful anytime, anywhere user experiences is by virtualising applications. Virtualisation is […]
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