Zero touch workspace experiences
End-to-end outsource of end-user computing
End-user computing managed services & continuous service improvement (Bundle solution)
These services are specific to the OEM solutions provided by Aptronics. They consist of health checks, patch upgrades and firmware updates - as well as other upgrades that are technology specific services not typically associated with daily operations or managed services. These are important services that ensure the base infrastructure is always up to date and operating optimally.
Self-service tooling of the future
Digital Workspace (Bundle Solution)
Workspace is a complete digital workspace solution that allows you to deliver secure access to the information, apps, and other content that are relevant to a person’s role in your organization. Users subscribe to the services you make available and can access them from anywhere, on any device. Citrix Workspace helps you organize and automate the most important details your users need to collaborate, make better decisions, and focus fully on their work.
Bring every app and endpoint into one unified view to deliver a complete digital workspace.
Application Lifecycle Management
Optimal testing, packaging, delivery and management of the applications in a users workspace. Version control of applications and application sprawl avoidance.
Digital Experience and Productivity Monitoring
Managing digital workplaces remains one of the most difficult IT tasks. Partly due to poor visibility into how IT resources and services are really performing and being used, this visibility problem has been augmented by “as a service” and Evergreen IT models. That is why monitor all the factors that impact end-user experience directly from the digital workplace and then analyses that data to provide you with an accurate view into the current state of your end-user computing environment. The solution intelligently calculates an end-user experience score and provides you with the data you need to ensure that score is up to your standards
End-user computing support automation
Intelligent Robotic Process Automation
Top Mid-Market Enterprises Rely on TotalAgility. Kofax TotalAgility® streamlines building and deploying intelligent process automation so you can expand human and digital workforce capacity. Receive, execute, route and report on workflow tasks from a single platform. Automate end to end document driven business processes and case management, Automate employee and customer interactions, Automate, Manage, secure and govern information distribution workflows. IT Operations leaders are challenged to deliver the critical SLAs to their business due to the ever increasing complexity of the IT landscape. Lack of analytics and end to end visibility across workload automation silos introduces processing inefficiencies, hindering reliability and business agility.
Automic Automation Intelligence delivers workload analytics that helps companies to predict and resolve workload issues before their business is impacted. Customers have reported a 68% reduction in SLA breaches, over 200% ROI with payback in less than three months. Bridge the Gap Between IT and the Business.
Intelligent automation isn’t just an IT initiative, it’s a business strategy. Kofax delivers the industry’s only integrated, low-code/no-code platform that both IT and business leaders can harness, accelerating your digital transformation success. Kofax TotalAgility® streamlines building and deploying intelligent process automation so you can expand human and digital workforce capacity. Receive, execute, route and report on workflow tasks from a single platform."
Self-service automation chatbots and integration into employee application
Delivery of remote touch services to deploy Operating Systems according to companay standarnds and configurations. Utilising role based access control (RBAC) to determine the appropriate configuation and subsequent application delivery. Delivver through Self Service capabilities and automed chatbots to allow employee's to request new applications and services.
Automated Field Services
Deployment of Field Services to complete onsite requests that cannot be remotely delivered. Managed through custom developed GPS management systems. Where applicable, spare in boot can be matched with request requirements to deploy the closest field recource with the appropriate spare and certification to make the change/replacement.
World-class service desk
Utilising industry leading tools and ITIL value stream management principles, we deliver a Service Desk that can perform phone taking, triage, first contact resolution (FCR), service level tracking, ticket lifecycle management, knowledge management, quality assurance through to customer satisfaction surveys.
Service Management Automation
iOCO SMAX Next Generation Service Management Automation 24×7. Engaging and efficient user experience through machine learning. Service Management Automation X. Machine learning based ITSM software to meet all your service desk and IT service management needs. Micro Focus® SMA is a full-featured application suite for ITSM and IT asset Management, integrated with Configuration Management System (CMS) including CMDB and Discovery.