Intelligent Automation Technology
Our tech experts are constantly pushing the boundaries of the industry, asking the important questions and providing thought provoking answers
An investment automation is an investment in your people
- Automate business processes, enhance your people’s core capabilities and let their skills shine.
- Work more efficiently, drive more effective customer service, eliminate the risk of human error.
- Discover secure productivity beyond the physical limitations of the workplace.
iOCO is your end-to-end automation partner through every step of your Intelligent Automation journey.
- Advisory led, technology agnostic: creative problem solving, not product sales.
- Purpose built solutions: tailored to accelerate your key business drivers.
- Deep industry knowledge: technical capability with an unmatched track record.
We’re ready to help your organisation simplify operations through automation to reduce resource wastage and give your people the time to create and seize opportunities for growth.
iOCO’s automation solution
System Integration
Bring together disparate systems, data sources and APIs to create a unified business ecosystem.
Enterprise Content Management
Eliminate paper, manage documents, organise unstructured information, accessible on demand.
Workflow Automation
Simplify process management and liberate all departments from the burden of manual tasks.
Cognitive Agents
Automate transactional tasks with virtual agents capable of delivering an intelligent user experience.
Robotic Process Automation
Augment knowledge worker productivity with software bots that perform highly repetitive tasks without error or fatigue.
Intelligent Automation
AI, machine learning and process automation to improve business efficiency and accelerate transformation.
Find out more about some of our pre-developed solutions
Docs2Data
Docs2Data is an intelligent document processing solution designed for corporate and enterprise customers that are grappling with slow and error prone, manual document processing.
Compatible with a variety of document formats, including specific document types commonly used in South Africa, Docs2Data quickly and accurately converts documents into structured data, saving businesses time and money.
Contact Centre Automation
Transition from a traditional Contact Centre to a modern customer experience centre.
Streamline your customer service operations, improve customer satisfaction and loyalty, and increase operational efficiency, all while staying on the cutting edge of digital transformation with our advisory-led,technology-agnostic approach that focuses on leveraging digital self-help tools and improving agent efficiency and effectiveness.
The Digital Workforce as-a-Service
Through intelligent automation, Digital Workforce-as-a-Service has been designed to automate and speed up repetitive, time-consuming and costly tasks thus freeing up your employees to focus on more complex and strategic activities that require human capabilities.
Providing immediate access to pre-built workforce automation solutions,
Digital Workforce-as-a-Service can be deployed quickly to deliver instant value.
Driving Efficiency with AI Automation
Explore the impact of AI on the automation landscape, infusing processes with adaptability and intelligence. Natural language processing (NLP) and machine learning algorithms enhance automation workflows, orchestrate context-aware interactions and enable predictive decision-making. Whether optimising customer service through advanced Artificial Intelligence chatbot interactions or potentially revolutionising supply chain efficiency with predictive insights, AI in automation offers sophisticated layers of intelligence to streamline and optimise processes.
With the increasing use of automation tools, businesses have started looking for an added level of intelligence. iOCO uses a number of AI tools, including Generative AI, to help make automation smarter and more effective. Ultimately resulting in an autonomous mode, AI is applied into business functions to take small, tedious decisions out of the hands of employees, freeing them up to focus on more important tasks.
iOCO’s Outsourced Automation Centre of Excellence (ACoE) offering
- Every department has unique needs, requiring a variety of applications to streamline their operations and help them meet objectives.
- To bring each department together, an automation technology solution is needed to interface with all these disparate systems and applications, as well as an overarching process automation strategy that touches every department and team.
- iOCO’s Automation Centre of Excellence brings together the people, processes, and technology necessary to maximise the benefits of automation.
Highly beneficial to the bottom line, iOCO’s outsourced ACoE offering provides exactly what your organisation needs to accelerate projects that increase revenue, serve customers more effectively, and save on costs.
Automation Partners
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Need assistance streamlining your business processes and unlocking the benefits of automation?
Automate rapidly and intelligently to drive transformation in your organisation. Simplify and accelerate the way your organisation operates and give your people the tools and support to do what they do best: helping customers.