Applying a different mindset to Your Salesforce implementation

COVID fundamentally changed people’s relationship with technology. An astounding 88% of customers now expect companies to accelerate digital initiatives in the wake of the pandemic. What’s more, according to Salesforce, the world’s number one CRM cloud application, businesses that use technology to drive new, innovative customer experiences will stand out.

But they can’t deliver these standout services without a single view of the customer.

They learn very quickly that it’s not as simple as buying Salesforce licenses and flipping the switch. To unlock the real magic of customer relationship management (CRM) software, businesses need to understand the inter-relationship between their customer systems and other internal and external systems.

That’s because the ability to understand, engage with, and earn their customers’ trust will be a key business differentiator.

iOCO offers critical competencies in Salesforce execution, implementation, and support. As one of the largest systems integrators in Africa, we provide turnkey solutions and services over and above the Salesforce CRM offering, giving you the power to treat every customer as if they were your only customer.

Whether you’re new to Salesforce, need customised enhancements to solve a business challenge fast, or want an expert team to manage your entire stack, iOCO can help you to:

  • Empower sales reps and customer service agents to work faster and smarter,
  • Reduce friction across customer service channels such as phone, email, web, chat, and social media,
  • Deliver relevant, customised journeys across multiple channels and devices,
  • Leverage the power of artificial intelligence to optimise opportunities and make better decisions,
  • Effortlessly integrate Salesforce with other SaaS and on-premise applications, and
  • Deploy frameworks that reduce workloads and enhance productivity.

Delivering Salesforce services

With a team of Salesforce experts managing your application, you’ll see continuous improvements while your environment will always be optimally configured for customer success.

iOCO is a certified Salesforce consulting partner. We provide a variety of services, from customised enhancements to complete project rollout and ongoing support.

Our end-to-end Salesforce services include:

  • Architecture design,
  • Business analysis,
  • System configuration,
  • Specialist testing, and
  • Go-live support.

We work closely with your users throughout this process to drive adoption and ensure that they buy into the final solution. We also offer upskilling, training, and change management services to ensure the successful delivery of projects across your organisation. In this way, we help you to innovate ways to better automate the solution and deliver more value to your users.

Tailored managed services

Through iOCO’s managed services agreement, businesses can buy a set number of hours per month for ad hoc Salesforce administration, customisations, security set-ups, reporting, workflow creation and automation, user training, and troubleshooting.

With an expert multidisciplinary team servicing you out of South Africa, you benefit from competitive pricing and a favourable exchange rate. And, since South Africa and Switzerland share a time zone, our team is ready to support your users in the moments they need it.

A well-architected Salesforce platform helps you define and truly understand your customer data so that you can deliver the personalised experiences they expect. A tech-agnostic, API-first, cloud-native architecture that links your internal and external systems gives you that single customer view. From here, you can manage the sales and service experience with excellence, resulting in improved return on, and value from, your Salesforce investment.

iOCO is one of the few technology solution providers to offer expert competency and consultancy across Salesforce sales, services, and marketing. Backed by a global team of multidisciplinary experts in design thinking, data science, custom software development and testing, business consulting, and quality assurance, we help you bring everything together in unique and differentiating ways.

To find out how iOCO can enable your Salesforce environment, contact us!