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Contact centre turnaround

Customers have raised their service standards. They no longer want to settle for a mediocre customer service experience, and call centres have to provide top-notch

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EOH’s E-MAIL DISCLAIMER

Under the Protection of Personal Information Act, 04 of 2013 (“POPIA”), we have a general legal duty to protect information we process. EOH Holdings Ltd

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Leading from the top to thwart cyber attacks

[siteorigin_widget class=”SiteOrigin_Widget_Image_Widget”][/siteorigin_widget] [siteorigin_widget class=”SiteOrigin_Widget_Image_Widget”][/siteorigin_widget] In the second article in this series, I outline the steps C-Suite executives can take to protect their organisations and reduce

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The role of the C-Suite in security and risk management

[siteorigin_widget class=”SiteOrigin_Widget_Image_Widget”][/siteorigin_widget] [siteorigin_widget class=”SiteOrigin_Widget_Image_Widget”][/siteorigin_widget] The COVID-19 pandemic has unquestionably accelerated – some say to an exponential level − the need for digital business transformation. Just

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What causes SA digital transformation projects to fail?

[siteorigin_widget class=”SiteOrigin_Widget_Image_Widget”][/siteorigin_widget] [siteorigin_widget class=”SiteOrigin_Widget_Image_Widget”][/siteorigin_widget] People, not technology, are the most important determinant of success in digital transformation. Focusing on technology to the exclusion of people, process,

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