iOCO Next Generation Service Management Automation 24x7

Engaging and efficient user experience through machine learning

Runs on the IOCO cloud

Install and work with instance deployed on IOCO Cloud, and enable greater flexibility to run and store applications and data.

Enterprise applications

Offer analytics-based applications such as human resource workflow, application and service portfolio management, financial tracking and ideation and proposal to your service catalog

Codeless and version-less configuration

Accelerate onboarding and reduce Total Cost of Ownership (TCO) through automated upgrades, with near-instant access to new features and capabilities.Accelerate onboarding and reduce Total Cost of Ownership (TCO) through automated upgrades, with near-instant access to new features and capabilities.

Digital Solutions

Provide digital solutions for problems with an outside-in approach, which allows for insights from consumers to flow into the business, which is key to driving successful optimisation of business, services and products.

SMA Overview

SMA is a full-featured application suite for ITSM and IT asset Management, integrated with Configuration Management System (CMS) including CMDB and Discovery. SMA builds proven out-of-the box use cases which simplify incident management, isolate problems faster, and manage proactively versus the traditional path of reactive support. Technology advances in smart analytics, collaboration, and a new container-based architecture accelerate agent productivity, reduce ticket volumes and increase user satisfaction.

Let’s Do Something Better Together!

With analytics and machine learning powered by best-in-class IDOL engine, SMA provides a Smart Service Desk with an engaging user experience and fast issue resolution, reducing the cost to run IT. A scalable multi-tenant architecture with deployment either on premise or cloud makes it easy to install, configure, and run.

Key Benefits

Service Management Automation is a self-service, intelligence-driven fulfillment solution that enables:

Fast, responsive service desk for improved user satisfaction and productivity

Better staff utilization, reduced total cost of ownership (TCO), and quicker time-to-value (TTV)

Self-service for increased user self-sufficiency and lower ticket volumes

Reduced IT asset costs and improved compliance

Automation for increased service quality and service levels