IFS, a global leader in field service management, has partnered with iOCO, Africa’s largest integrated technology services provider, to deliver joint solutions to the corporate sector in Africa.
The partnership will see iOCO, with its strong track record in servitization and service management, leverage the world’s leading FSM platform to enhance the field service experience of numerous organisations that are actively looking for a differentiator, as businesses gear up for a mobile, remote and digitised workforce.
IFS’s market vision and leadership are recognised by multiple independent industry analysts. It was recently named leader in the Gartner 2020 Magic Quadrant for field service management for the fifth year in a row, which is a testament to its long-term product investment strategy and singular customer focus.
“By optimising their end-customers’ service experience, organisations are actively driving up their service levels, leaving customers happier, more satisfied, and more loyal,” says Emma Murray, Managing Director & Country Manager at IFS.
She adds that through IFS, organisations have access to best-in-class technology that significantly improves their customer touchpoints and provides a real avenue to enhance their service levels, enabling them to get ahead of their competitors.
Some things just make more sense together.
According to Esenthren Govender, Competency Head of Integration and Mobility at iOCO, the engagement with IFS aligns with iOCO’s strategic objective of partnering with leading disruptive technologies globally in the mining, manufacturing, utilities, telco and service industries.
“IFS has extensive industry experience in asset intensive organisations. IFS’s connects assets, people and processes into a cohesive ecosystem. Together, iOCO and IFS will assist in enabling customers to solve their business challenges,” says Govender.
Govender says the alignment of iOCO’s skillsets with IFS’s technology and market leadership enables organisations to fully embrace the digital revolution. “By empowering people on the ground with the precise work for the right skill, it allows organisations to work efficiently and effectively in any industry,” he adds.
The combination of the two powerhouses will radically change and uplift the face of service in Africa and transform how customers and businesses experience service as more and more organisations across the continent adopt IFS as a service standard.
IFS has identified iOCO as an IFS Club 100 Member, a prestigious grouping of 100 skilled IFS consultants selling and implementing IFS solutions to a myriad of industries namely mining, telco, energy and resources, and service-oriented organisations.
Issued by Aprio Strategic Communications for iOCO
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