Media Release, 27 February 2024 Johannesburg – iOCO is pleased to announce the rebranding of its digital workflows partner, Kofax, to Tungsten Automation. This name change reflects Tungsten’s remarkable evolution from a prominent document capture entity to a global leader in intelligent automation over four decades. As the sole titanium partner of Tungsten in sub-Saharan […]
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Resolve automation complexity, eliminate missed SLAs with automation analytics, intelligence
Many organisations on digital transformation journeys are struggling with the automation of supporting business workloads. This is primarily due to increased complexity and the need to operate across multiple applications and platforms such as mainframes, distributed systems plus multiple cloud providers. “Improving automation maturity is essential to the success of these business transformations and it […]
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The future of cloud security
By Paul Spagnoletti, Business Executive: Cloud & Security at iOCO Over the past few years, as more high profile breaches made the news – and as more data has started making its way into the cloud – security has become the number one priority for organisations. Despite the massive investments companies have been making to […]
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Breaking Up with Call Centers: How to Deliver an Amazing CX Experience
As organisations evolve their contact centres, call centres and service centres into customer experience centres, achieving time to value can be a challenge if they take a big bang platform implementation approach. Making the change incrementally can offer faster returns and an easier transition. This is according to Christiaan Kriel, Business Executive: Automation at iOCO, […]
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