As leaders in information management, OpenText has various solutions to enable and fuel your digital transformation vision and journey. At iOCO EIM we understand the various strategies and provide the necessary OpenText professional services that encompass an undertaking of digitally connected business. iOCO EIM is a fully certified Reseller, Services and Support Partner of OpenText South Africa.

Don't get left behind

With the pace of business in the 4-IR (4th Industrial Revolution) it’s imperative for business to adapt and transform from paper to digital and mundane, repetitive tasks to efficient automated business processes. The consolidation of disparate information silos, providing centralized access to enterprise information and enabling seamless integration to leading applications, are key principles that allows businesses to operate at the speed of thought. iOCO EIM understands this journey and its challenges. With our team of information experts, Innovative Design Thinking, Low Code solutions and Agile Development methodologies, we embrace this journey with our clients to ensure their success and sustainability in this digitally disruptive era.

Any Data

With iOCO as your digital journey partner, explore a wide range of OpenText products to assist you on your digital journey.

Content Services

  • As the leader in Content Services, OpenText ECM toolsets enables business to drive forward in this era of digital disruption and providing your business with the ability to ensure that information, documents and records are compliant with international and local policies and standards

Process Automation and App Design

  • Intelligently automate and orchestrate business and case management processes. Optimize simple to complex processes whilst gaining valuable insight to drive efficiencies and data-driven decision making.

Artificial Intelligence & Analytics

  • Leverage the power of data-driven decision making and advanced artificial intelligence in a pre-built machine learning and big data analytics platform

Customer Experience Management

  • Ranging from Customer Communications (CCM) to Intelligent Forms Automation, information can be personalized and tailored to requirements, using the most efficient method of communication, whilst enhancing the overall customer experience.
  • OpenText Artificial Intelligence (AI) leverages a comprehensive set of data analytics software to identify patterns, relationships and trends through data visualizations and interactive dashboards

Solutions that add value

iOCO takes pride in our people, because it is their industry knowledge and product expertise, which enable us to service our customers’ needs and build a long-lasting relationship as a digital journey partner. As an organisation we are able to channel this expertise and deliver value adding solutions.


  • Efficient invoice processing
  • Quick issue resolution
  • Expedient approvals
  • On time payments
  • Capitalization on discounts
  • Maximize ROI

Content Suite

  • On Prem/On Cloud
  • Document Management
  • Records Management (DoD 5015.2 Certified)
  • Content Mobility
  • Content related workflows
  • Compliance with POPI and GDPR


  • OCR and ICR with automation
  • Industry leading solutions including; OpenText Capture Center, OpenText Captiva, Business Center for SAP and OpenText enterprise scan
  • Collect and process information optimally
  • Gain the true value out of your information
  • Transition to a paperless world
  • Reduce operational costs
  • Information at the speed of thought

Extended ECM

  • Content is transparently integrated with other leading applications
  • Bring context to content
  • Integrations into SAP R/3, SAP S/4HANA®, SAP® SuccessFactors®, Salesforce®, Microsoft® Office 365, MS Dynamics CRM, MS Dynamics 365, Sharepoint and Oracle Business Suite
  • Single source of the truth
  • Information as and when you need it

SAP Data and Document Archiving

  • Manage data by moving business complete data from the database to a secure content repository
  • Minimize their database growth and improve system performance
  • Data and documents are stored and managed on compliant archiving solution
  • Integrate business documents with SAP transactions and workflows
  • Minimize effort and time when upgrading to S4/Hana by archiving data prior to conducting the upgrade
  • Decommission legacy environments
  • Minimised system downtimes and Shortened backup/restore times


  • Management of personnel files
  • Integrates seamlessly into SAP HR Administration, SAP Employee and Manager Self Service, Success Factors and SAP Employee Interaction Center
  • Collective view of employee documents related SAP HR master data
  • Clearly organized folder structures based on the existing info types/sub-info types or a customer-specific flexible folder structure

Customer Experience Management

Intelligent Forms

  • Automate form driven processes
  • Automatically extract and capture form content
  • Efficient and consistent customer experience
  • Publish your data to your Content Management solutions
  • Publish extracted information to your desired application using touchpoints


  • Remarkable customer experiences
  • Omni Channel Communication
  • Leverage data and content that already exists in the organisation
  • Personalised communication per client
  • Boost Customer engagement

Process Automation and App Design


  • Dynamic Case Management
  • Business Process Automation
  • Low-Code Application Development
  • Advanced integration capabilities
  • Repurpose legacy data and systems with new connected interface
  • Simplify interactions with structured and unstructured content
  • Gain business insight
  • Address immediate pain points

Contract Center

  • Gain visibility into contracts and associated history
  • Better control processing and cycle times
  • Ensure compliance with obligations, policies and regulations
  • Gain the ability to track milestones and incentives
  • Consolidate disparate systems and content repositories
  • Contract generation, negotiation and automated activation
  • Contract Lifecycle Management
  • World-class underlying document management technologies

RFx Center

  • Streamline bid management processes
  • Streamline and automate all phases of the RFx process
  • Eliminate reliance on disparate systems
  • Manage procurement documentation and communication centrally
  • Enable visibility and reporting on procurement department performance
  • Management of all RFI's, RFP's and RFQ's

Artificial Intelligence & Analytics


  • BI and Reporting
  • Interactive dashboards and reports
  • Explore, prepare and enrich data
  • Apply analytic algorithms
  • Crawl websites, social media streams and content stores to drive text analytics
  • Create custom machine learning models

Custom Solutions

Rendition Engine

  • OCR Functionality to convert images and non-text searchable PDF’s to a text searchable PDF
  • All converted PDF’s converted are non- editable ensuring that no data can be manipulated ensuring compliance
  • Document formatting, structure and properties is preserved when sharing the document through various channels
  • Various supported document types
  • Sources and Destination Repositories (FTP, SFTP, Email, Local Folders, UNC Path and OpenText Content Server)
  • Cost Effective

Impressions E-Signature for Content Server

  • Send Request for Document Signatures
  • Mobile App
  • Email / Push Notifications
  • GeoLocation Capture
  • Biometric Signatures
  • Add and Sign Signature Fields
  • Full Audit Trail
  • Company Branding
  • Advanced Authentication - One-Time-Pin over SMS or USSD, Knowledge Based Authentication
  • Document and Audit Retention Policy Management

KineMatik is an OpenText Solution Extension (SolEx) Partner developing solutions for OpenText Content Suite/Extended ECM. The KineMatik solutions help Content Suite customers to accelerate their digital transformation and simplify their IT environment while future proofing their Content Suite investment. 

iOCO is an official KineMatik Authorized Partner. With a proven track record, extensive EIM technical expertise and local market knowledge iOCO can leverage the KineMatik solutions to enhance the iOCO offering in the area of innovative enterprise applications.

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