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Bots help take contact centres into the future

[siteorigin_widget class=”SiteOrigin_Widget_Image_Widget”][/siteorigin_widget] [siteorigin_widget class=”SiteOrigin_Widget_Image_Widget”][/siteorigin_widget] Intelligent bots are helping improve customer service and contact centre agent experience, and will play an important role in the contact

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The year 2020 spurred exceptional shifts in society

[siteorigin_widget class=”SiteOrigin_Widget_Image_Widget”][/siteorigin_widget] [siteorigin_widget class=”SiteOrigin_Widget_Image_Widget”][/siteorigin_widget] The pandemic and the resulting economic crises challenged governments and businesses to adapt quickly to the rise of a ‘zero-touch’ world.

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Contact centre turnaround

Customers have raised their service standards. They no longer want to settle for a mediocre customer service experience, and call centres have to provide top-notch

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