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Contact centre turnaround

iOCO May 6, 2021

Customers have raised their service standards. They no longer want to settle for a mediocre customer service experience, and call centres have to provide top-notch

How Bots Can Ensure Customer Experience Remains King

iOCO March 30, 2021

With more contact points than ever before, businesses need to ensure a smooth omnichannel experience. However, this is easier said than done. The customer service

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