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Breaking Up with Call Centers: How to Deliver an Amazing CX Experience

iOCO May 10, 2023

As organisations evolve their contact centres, call centres and service centres into customer experience centres, achieving time to value can be a challenge if they

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Sechs Vorteile eines SaaS Teil 2

iOCO May 2, 2023

In Teil 1 des Blogartikels über die Vorteile eines SaaS-Managements wurde deutlich, weshalb Unternehmen ein professionelles SaaS-Management benötigen. Insbesondere wird es in Zeiten von Homeoffice

Maximizing the Benefits of Cloud Migration with a Well-Tested Framework

iOCO April 28, 2023

Written by Reinier Van Dommelen, Principal Technical Consultant – Software Applications and Systems at iOCO In the global rush to go serverless and in the

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Sechs Vorteile eines SaaS-Managements

iOCO April 19, 2023

Die Digitalisierung wäre nicht da, wo sie heute ist, wenn es nicht das Cloud-Computing-Modell SaaS (Software as a Service) gäbe. Dadurch, dass Unternehmen und Nutzer

Doing digital transformation right

iOCO January 17, 2023

By Brian Harding, Head of iOCO Digital Digital transformation has been a business buzzword for many years now, but while most organisations have already embarked

Change how you do finance

iOCO September 27, 2022

By Varsha Ramesar, Managing Executive, Data and Analytics, iOCO For decades, finance teams steered the business using a rear-view mirror to provide the information they

Farewell DBA, it’s the age of the DDA

iOCO September 26, 2022

Accelerated cloud adoption means many of the tasks traditionally assigned to the database administrator can now be done at the click of a button. But

Innovate at speed and scale

iOCO September 20, 2022

In a world today, organisations can’t afford delays in the delivery of their solutions, nor in accessing the technologies that enable them to service their

Finance has become a data game

iOCO August 23, 2022

By Varsha Ramesar, Managing Executive, Data and Analytics The data revolution has fundamentally changed the role of the finance professional as we know it. In