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Blog- Breaking Up with Call Centers- How to Deliver an Amazing CX Experience

Breaking Up with Call Centers: How to Deliver an Amazing CX Experience

As organisations evolve their contact centres, call centres and service centres into customer experience centres, achieving time to value can be a challenge if they take a big bang platform implementation approach. Making the change incrementally can offer faster returns and an easier transition. This is according to Christiaan Kriel, Business Executive: Automation at iOCO, […]

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