By Paul Spagnoletti, Business Executive: Cloud & Security at iOCO Over the past few years, as more high profile breaches made the news – and as more data has started making its way into the cloud – security has become the number one priority for organisations. Despite the massive investments companies have been making to […]
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Breaking Up with Call Centers: How to Deliver an Amazing CX Experience
As organisations evolve their contact centres, call centres and service centres into customer experience centres, achieving time to value can be a challenge if they take a big bang platform implementation approach. Making the change incrementally can offer faster returns and an easier transition. This is according to Christiaan Kriel, Business Executive: Automation at iOCO, […]
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