The term “exponential organisation” came to the fore some years ago when author Salim Ismail outlined new paradigms in organisational design and described businesses that were able to fast-track traditional growth and make 10x the impact or grow 10x faster than other companies. Ismail described several characteristics that made them distinct from traditional organisations, including […]
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How CFOs can derive significant business benefit from the cloud
For years, conversations around the benefits that the cloud brings to business have centred on innovation and agility, with a focus on how organisations could become and remain more competitive. With the massive changes the Covid-19 pandemic has brought, though, companies have started having different conversations, and are now looking at how the cloud can […]
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Cloud Adoption Framework
There are several different variations to the Cloud Adoption Framework. It seems like every hyperscale cloud provider has their own iteration of this. If you do a Google search for Cloud Adoption Framework, you will find results based on AWS, GCP, Azure, even Oracle Cloud, and others. Luckily, they all seem to follow the same […]
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The Business Value Proposition of Test Data Management
by Steve Brooker, Business Manager, DevOps Solutions, iOCO If applications make the 21st century world go around – and they most certainly do – then it is very easy to show the business value of putting optimal effort into generating test data and running tests that lead to even faster test processes. The pressure for […]
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Rethinking Applications in the Cloud | iOCO
When companies consider the cloud, especially when in the early stages of cloud adoption, they tend to view it with an infrastructure lens. They see like-for-like servers, now hosted in the nebulous “nowhere” instead of in their buildings or in hard-linked data centres, and hopefully with infinite capacity for scaling. But that’s too often where […]
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Contact centre turnaround
Customers have raised their service standards. They no longer want to settle for a mediocre customer service experience, and call centres have to provide top-notch service facilities to meet customer expectations. In fact, a recent survey found that 59% of customers say they have higher expectations for customer support than they had a year ago. […]
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How Bots Can Ensure Customer Experience Remains King
With more contact points than ever before, businesses need to ensure a smooth omnichannel experience. However, this is easier said than done. The customer service technology ecosystem has grown increasingly more complex over time, with communication channels ranging from emails and phone calls to social media, web chat, and self-service platforms. This is especially challenging […]
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The Programmers Oath – an iOCO perspective
Software is all around us – almost everything has a software component. Without it banks and hospitals would grind to a halt, transportation would be non-existent, and telecommunications would go silent, desktops, laptop and phones wouldn’t operate. Society will be plunged back to the Stone Age. More seriously, we wouldn’t have Facebook and Instagram. I […]
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API platforms and an API-first approach to building better external and internal connections
It used to be that getting value from software in a business was mostly about what technologies were available, and your ability to develop those that weren’t. Creativity – choosing how and why to use those technologies – largely followed. APIs – Application Programming Interfaces – have changed that, blurring the boundary between intent and […]
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“Adapt or Die” – enter the API economy
[responsivevoice voice=”UK English Male” buttontext=”Listen to this”] The world is converging, and this convergence is increasingly held together by the API environment. APIs – Application Programming Interfaces – are much talked about, but not always well understood. So let’s begin at the beginning. APIs are pieces of software which define and automate communication between separate […]
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