Category: Blogs

Customers have raised their service standards. They no longer want to settle for a mediocre customer service experience, and call centres have to provide top-notch service facilities to meet customer expectations. In fact, a recent survey found that 59% of customers say they have higher expectations for customer support than they had a year ago. […]

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When companies consider the cloud, especially when in the early stages of cloud adoption, they tend to view it with an infrastructure lens. They see like-for-like servers, now hosted in the nebulous “nowhere” instead of in their buildings or in hard-linked data centres, and hopefully with infinite capacity for scaling. But that’s too often where […]

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There’s no doubt that productivity is a key contributor to commercial and financial success. It is a driver of efficiency and has the power to transform resources into goods or services, boost economic activity and GDP, and drive meaningful and sustainable economic growth. Now the question becomes, how can we achieve productivity? According to an […]

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Covid has drastically and irrevocably changed the way that the world works. Even as South Africa moves forward into semi-normalcy, the looming “fourth wave” reminds businesses of the need to remain agile, embrace remote working policies, and lean on technology that drives productivity even as traditional working cultures fall away. According to a recently published […]

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Before I outline key considerations in any mainframe modernisation strategy, let’s confirm why companies must consider modernising their mainframe.The straight answer to this question is that many businesses are now implementing mainframe modernisation strategies because it enables them to take advantage of the latest innovations in the cloud without disrupting business-critical mainframe processing and applications.Enterprises […]

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Effective Enterprise Asset Management (EAM) is the cornerstone of any organisation; especially when it comes to successful operations and supply chain value. Asset management is an area that has faced significant challenges due to the current socio-economic climate brought, on by the Covid-19 lockdown and related restrictions. High quality operational value is imperative for successful […]

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Digital transformation and adoption of artificial intelligence (AI) have soared around the world since the onset of the Covid-19 pandemic, making it increasingly important for organisations to focus on the tools, models and ecosystems in which AI will be deployed. This emerged during an executive webinar on AI Powered Analytics for Digital Acceleration hosted by […]

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Together, iOCO and FD offer a complete Microsoft toolbox to #solve any business challenge. With a focus on providing the most effective and most secure solution, our user-centric approach guarantees a smooth transition to the cloud, with immediate benefits. From on-premise services, to custom integration Dev-Ops, we have solutions to meet any need.

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Is software part of how you are delivering value to your customers? But how is your organisation innovating through software? Software adds value, but it also introduces risk. Let’s take the example of Equifax, described as a data ‘mega-breach’ that exposed the personal information of 147 million people and was caused by an application vulnerability […]

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Far from being on the way out, mainframes − or the ‘big iron’ as they are affectionately known – are reputed to run 30 billion transactions per day, hold 80% of the world’s business data and handle 90% of all credit card transactions. So, if you performed an online transaction today, it is likely a […]

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