End-user computing support automation
Intelligent Robotic Process Automation
Top Mid-Market Enterprises Rely on TotalAgility. Kofax TotalAgility® streamlines building and deploying intelligent process automation so you can expand human and digital workforce capacity. Receive, execute, route and report on workflow tasks from a single platform. Automate end to end document driven business processes and case management, Automate employee and customer interactions, Automate, Manage, secure and govern information distribution workflows. IT Operations leaders are challenged to deliver the critical SLAs to their business due to the ever increasing complexity of the IT landscape. Lack of analytics and end to end visibility across workload automation silos introduces processing inefficiencies, hindering reliability and business agility. Automic Automation Intelligence delivers workload analytics that helps companies to predict and resolve workload issues before their business is impacted. Customers have reported a 68% reduction in SLA breaches, over 200% ROI with payback in less than three months. Bridge the Gap Between IT and the Business.
Intelligent automation isn’t just an IT initiative, it’s a business strategy. Kofax delivers the industry’s only integrated, low-code/no-code platform that both IT and business leaders can harness, accelerating your digital transformation success. Kofax TotalAgility® streamlines building and deploying intelligent process automation so you can expand human and digital workforce capacity. Receive, execute, route and report on workflow tasks from a single platform."
Self-service automation chatbots and integration into employee application
Delivery of remote touch services to deploy Operating Systems according to companay standarnds and configurations. Utilising role based access control (RBAC) to determine the appropriate configuation and subsequent application delivery. Delivver through Self Service capabilities and automed chatbots to allow employee's to request new applications and services.
Automated Field Services
Deployment of Field Services to complete onsite requests that cannot be remotely delivered. Managed through custom developed GPS management systems. Where applicable, spare in boot can be matched with request requirements to deploy the closest field recource with the appropriate spare and certification to make the change/replacement.
World-class service desk
Utilising industry leading tools and ITIL value stream management principles, we deliver a Service Desk that can perform phone taking, triage, first contact resolution (FCR), service level tracking, ticket lifecycle management, knowledge management, quality assurance through to customer satisfaction surveys.
Service Management Automation
iOCO SMAX Next Generation Service Management Automation 24×7. Engaging and efficient user experience through machine learning. Service Management Automation X. Machine learning based ITSM software to meet all your service desk and IT service management needs. Micro Focus® SMA is a full-featured application suite for ITSM and IT asset Management, integrated with Configuration Management System (CMS) including CMDB and Discovery.